MERROW PARK SURGERY - OUR VISION
To provide excellent patient care from clean, suitably equipped premises and in a safe environment
To provide care through suitably vetted and trained members of staff who have the right skills, training and experience
To inform patients and involve them in their care and offer choices about where, when and by who their care is provided
To care for long term health conditions
To treat our patients and users with dignity and respect and build lasting relationships based on openness, honesty and mutual trust
To work with other NHS providers within available resources to ensure that effective care pathways are developed to offer our patients easier access to services closer to home.
MERROW PARK SURGERY - Our Values
We are accountable:
We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.
We are fair:
We are consistent in the way we deal with people, both patients and staff, and show consideration, compassion and understanding.
We are professional:
We strive to achieve a high level of medical care for our patients, responsive to medical need both for the individual and for the community as a whole. We maintain the confidentiality of our information, our professional learning and follow guidelines where appropriate to do so.
We are innovative:
We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to provide the best service we can.
We are caring:
We respect and value everyone for their contribution, we engage with the community and local resources where possible, we celebrate peoples’ differences and provide equality of opportunity for all without discrimination.
We consult, encourage feedback, listen and respond to our patients and our staff. We promote strong leadership throughout the organisation to encourage a high level of care.